Frequently Asked Questions
Answers to all your questions about 6xis
From opening an account to withdrawing via bKash, from cricket betting to claiming bonuses — find all the answers you need in one place.
6xis is committed to ensuring a transparent and straightforward experience for players in Bangladesh. The questions below are drawn from the real experiences of our most active players — everything is covered in detail here, including account registration, depositing and withdrawing via bKash or Nagad, game rules, how to use bonuses, and responsible gaming. If you can't find the answer to your question, our 24/7 Bengali live chat support is always here for you.
Group 1 Account and Registration
To open an account at 6xis you need an active mobile number, a valid email address, and a strong password. The registration process is completely free and takes just a few minutes. Registering with accurate and up-to-date information ensures there are no issues with withdrawals later on.
No, according to 6xis policy only one account is allowed per person. Creating multiple accounts violates the platform's rules and may result in account suspension. If you have trouble accessing an existing account, contact the support team directly.
Click the "Forgot password?" option on the login page and reset your password using your registered mobile number or email. If you run into any trouble, get help in Bengali through 6xis's 24/7 live chat support — the team is always ready to resolve issues quickly.
6xis takes account verification seriously to maintain a safe and orderly gaming environment. Additional verification may be required for large withdrawals or suspicious activity. Providing accurate information makes this process very straightforward.
Right after registering, link your preferred payment method (bKash, Nagad, Rocket, or bank transfer) and claim your 100% welcome bonus on your first deposit (up to ৳5,000). Then pick your favourite games and start playing.
Group 2 Deposits and Withdrawals
Deposits from bKash to 6xis are credited instantly. Using the correct reference number and amount means the balance appears in your account within moments. If there is a delay due to network issues, share the transaction ID with the support team for a quick resolution.
The minimum deposit at 6xis is ৳300 (for all methods). The minimum withdrawal amount is ৳500. This limit applies to bKash, Nagad, Rocket, and bank transfer. You can enjoy games comfortably even with small amounts.
Once a Nagad withdrawal request is approved, the money typically arrives within 15 minutes to 2 hours. The same timeframe applies to bKash and Rocket. Bank transfers may take a little longer depending on the bank's processing time.
6xis does not charge any transaction fees of its own. However, bKash or Nagad may apply their own service charges — these are determined entirely by the third-party provider's policy. Check the relevant payment provider's app for specific charge details.
Go to the 6xis wallet section, select "Deposit", choose Rocket or bank transfer as the payment method, and follow the instructions shown. Once the transaction is complete, the balance will be added to your account automatically.
First, get the transaction ID from your payment app. Then share the ID, amount, and time with 6xis support in the live chat. Our team will verify and resolve the issue quickly. Problems like this are usually sorted out within a few minutes.
Group 3 Games and How to Play
To bet on BPL matches at 6xis, go to the Cricket section, select an ongoing or upcoming match, and choose your preferred betting market (match winner, top batsman, total runs, etc.). Set your stake and confirm. In live betting, odds change as the match progresses.
RTP (Return to Player) is the theoretical percentage of total wagers that is paid back as winnings over the long term. All slots games at 6xis come from world-class providers such as PG Soft, Pragmatic Play, and JILI — all their games are independently tested and fair play is ensured. To find the RTP of a specific game, check that game's information section.
Yes, 6xis is a fully mobile-friendly platform. Open the site in your smartphone's browser and you can play all games — slots, live casino, cricket betting, Boat of Fortune — with ease. No separate app download is needed, though a good internet connection is recommended for a smooth experience.
In the 6xis Casino section you will find live games from top providers including Evolution Gaming and Ezugi — roulette, baccarat, blackjack, Sic Bo, Dragon Tiger, and table games popular with Bangladeshi players. You get the feel of playing live via video stream with a real dealer.
Aviator is a crash-style game by Spribe. Place a bet, and as the plane flies the multiplier keeps rising. Cash out before the plane crashes and you win — wait too long and you lose everything. You can also place two bets at the same time in a single round.
Group 4 Bonuses and Promotions
Open a new account at 6xis, make your first deposit, and you will automatically receive a 100% bonus (up to ৳5,000) — no separate code needed. Deposit ৳300 or more and the bonus activates straight away. A 25x wagering requirement must be met before the bonus winnings can be withdrawn.
A 25x wagering requirement means you need to place bets totalling 25 times the bonus amount before you can withdraw earnings from it. For example, if you receive a ৳1,000 bonus, you must wager ৳25,000 before those winnings become withdrawable. The wagering contribution may vary by game — read the terms and conditions.
6xis's VIP program has 4 tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.8%), and Platinum (1.0%). Playing regularly and showing loyalty to the platform lets you advance to higher tiers. The support team can give you full details about your VIP status.
VIP cashback is credited to your account at a set time every week. The percentage varies by tier — the higher you go from Bronze to Platinum, the more weekly cashback you receive. Contact live chat to learn the exact cashback calculation and credit timing.
The specific terms for using a bonus vary by promotion. The welcome bonus is generally usable on slots and certain casino games. To find out whether a bonus applies to cricket betting or sports, check the terms and conditions of the relevant promotion or ask in support chat.
Group 5 Security and Responsible Gaming
Yes, 6xis uses SSL encryption technology to keep all data secure. Your personal information, payment details, and account activity are not shared with any third party without authorisation. You can find full details in our privacy policy.
6xis is for players aged 21 and above only. Keeping minors away from gaming is part of our responsible gaming policy. If there is any doubt about age verification, 6xis may request identity documents at any time.
6xis gives the highest priority to responsible gaming. If you feel that gaming is becoming hard to control, set a deposit limit through the support team or take a temporary break. You will find more helpful information on our responsible gaming page.
Yes, self-exclusion is available at 6xis. Request a temporary or permanent account closure for a specific period through support chat. This decision will be respected without any questions — your well-being is our priority.
The 6xis support team provides service in Bengali 7 days a week, 24 hours a day. Click the live chat icon inside the site or email [email protected]. Phone or WhatsApp support is not available — live chat is the fastest way to get a resolution.
Still have questions?
Our support team is available 7 days a week, 24 hours a day to help you in Bengali. Get answers instantly in live chat.
Get in touch with support
Our support team is always here for you. Feel free to reach out for any questions, transaction issues, or gaming assistance.
24/7 Live Chat
[email protected]